Surcharge Changes Update!

Heyhey Good People

From 1 October, sadly our pricing has to move.

Check out this video from me about the pickle we are in

https://youtu.be/R6bfRaLjwhY?si=_5AyPmmCqDQ-UgsB

Or Please read below

We don’t like it. We know you won’t love it. But unfortunately, with the card surcharge changes coming into effect and the cost pressures continuing to hit us from every direction, we simply don’t have another sustainable option.

The important thing for us is to explain why.

For years, the separate card surcharge helped recover the real cost of allowing someone to walk up to a vending machine and tap their card or phone. That cost is not just a simple merchant percentage. It includes the card reader itself, transaction processing, ongoing service fees, payment infrastructure and the cost of keeping those systems operating across our machine network.

From 1 October, that separate surcharge disappears.

The cost does not.

Instead, it becomes a hard cost sitting inside the product price.

And on commission sites, it goes a step further. Once that amount is built into the selling price, GST and site commission also apply to the higher sale. That is why the impact is greater than simply replacing a 30-cent surcharge with 30 cents on the ticket price.

The example below shows exactly what that looks like on a simple $3.00 drink. It demonstrates that the higher selling price does not mean Qualityvend is suddenly keeping the difference. It is largely being consumed by the same payment costs that were previously recovered separately.

And unfortunately, this is happening at the same time as everything else is moving.

We are receiving supplier increases, product increases, fuel increases, wage increases, insurance increases, equipment costs and operating costs. As the attached supplier communications show, these changes are not theoretical. They are already landing in our inbox. The $3.39 example below is about trying to maintain the status quo under the new payment model. It does not account for the next supplier rise, the next fuel increase or the next operating cost that arrives on top.

And we know we are not alone.

Other vending operators, cafés, small retailers and businesses taking card payments are all having to work through the same problem. What may look like a small change at transaction level becomes a very large cost when repeated thousands of times.

For Qualityvend, this is a real issue.

We have spent nearly 14 years building this business, growing the QV crew, investing in better machines, refrigerated vehicles, technology and service, and trying to be the best partner we can be.

Our customers have been a huge part of that journey. So we are genuinely sorry that we have to make these changes.

We would much rather be talking to you about new products, better equipment and what we can do next for your workplace than talking about price increases.

But we also have a responsibility to protect the business, protect our service levels and, most importantly, protect the people who make Qualityvend what it is.

Thank you for backing the QV crew.

By supporting Qualityvend, you are supporting real jobs, local people, local suppliers and a business that genuinely cares about looking after your workplace.

And if you would ever like to see more detail on the costs, supplier increases or payment changes behind this, we are more than happy to provide it.

Below is just some of the costs we incur over surcharges for your consideration

We are incredibly grateful for your understanding and support.

Robbie and the QV crew